Refund policy

We do our best to check all of our products and make sure that they are top quality. From time to time, a product will slip past us with a flaw. In the case that one of our items arrives to you damaged or defective, we will readily accept returns free of charge. A photo will be required to show us the defective product, and we must be contacted within 7 days of delivery. We will replace the item or offer a refund if no replacement can be made.

While we are not responsible for damage done during shipping, we will do our best to replace damaged products if at all possible. We will offer a refund if no replacement is available.

We offer refunds or returns for non-defective products with a $5 restocking fee, plus the cost of return shipping. To begin the refund/return process, email us at jenniferknightdesigns@gmail.com to let us know that you would like to return a product. The customer must send us a tracking number that shows they have shipped the product back to us. We will then process the refund, minus a $5 restocking fee once the merchandise has arrived to us.